Number of completed customer surveys: 884
Number of surveys conducted via email (included in completed number above): 231
Number of aborted customer surveys: 334
Catering, cleaning, grounds, transport, GYB and CSD divisions:
Question 1: Is the frequency of visits by NCS right for you?
Question 2: Has there been an improvement in the levels
of service in the last 12 months?
Question 3: Do you think NCS offers value for money?
Question 4: Would you feel confident in awarding further
contracts to NCS?
Question 5: How would you express your satisfaction with
the service offered by NCS?
Printing division:
Question 1: Are you satisfied with the lead times / turnaround time offered by Interprint?
Question 2: Do you think the prices offered by Interprint
are competitive?
Question 3: Do you find the Customer Services staff of Interprint
polite, friendly and helpful?
Question 4: Does Interprint offer good value for money?
Question 5: Has the overall Interprint service improved
since last year?
Norfolk County Services Limited, County Hall Annex,
Martineau Lane, Norwich, NR1 2UQ.
Telephone: (01603) 222596 Fax: (01603) 223106
