Quality Systems

Training and Quality Assurance

Our employees are our ambassadors. Their skills and interaction with our clients are vital to our Partnership Policy. We therefore put a great deal of investment into training and career development, utilising natural abilities and encouraging specialist aptitudes.

We are proud of our Quality Assurance systems and operate to ISO 9001:2000 for the provision of all our services.

Competitive

There is often a need to reconcile an organisation’s own commercial viability, with the recognition of price sensitivity in certain client operations.

Through our purchasing organisation, or directly with individual suppliers, we ensure that the very best rates are secured and reflected in prices to our clients.

Investment

In order to deliver the quality of services our clients rightly expect, Norfolk County Services operates a continuous review of all its physical resources.

Our vehicle fleet is maintained to the highest standards to limit environmental impact. In the offices, as in the field, technology is employed to increase efficiency and speed up service delivery. Our investment in plant and machinery is planned to make certain that we can meet contracted response and service levels.